Booking Terms and Conditions

Rental Conditions

  1. Working time (including lunch time and personal time rest for driver): 8:00AM – 17:30PM. Out of this range (using the car before 8:00AM and/or after 17:30PM), there is overtime charge. Using the car before 6:00AM and/or after 23:00PM is subject to LOTUSSIA Travel’s agreement.
  2. There is limitation of distance. In case of excess, a surcharge will be applied.
  3. Pickup/Drop-off are supposed to be in city center (Hoan Kiem district).
  4. The full payment is required to confirm the booking.
  5. Our vehicle is provided with fuel and driver included. We don’t rent car without driver.
  6. Our price has been quoted on cash payment basis. If payment is made via bank transfer or credit card (non-cash), bank charges will be for sender.
  7. Our price is net including government tax and services charges.
  8. The rental cost include toll fees, parking fees.
  9. Our driver speaks little English only. If you need a person who speaks fluently English/French/German/Chinese/Spanish, we highly recommend you booking a tour guide.

Booking Terms

[1] Confirmation & Deposit

As per our company policy, the full payment is required to confirm the booking. Please note the bank transfer may take up to a week before the deposit activates our account. The booking reservations will be launched only after we receive the deposit (or the full payment).

[2] Payment

Deposit can be settled by cash, bank transfer or credit card payment upon your confirmation. The balance can be paid by cash or credit card before the use of our service. If payment is made by other mean than cash, bank charges will be for sender.

[3] Amendment

There is no fee for any change or amendment you make prior to your final confirmation. Otherwise, amendment or cancellation fees may may be charged.

[4] Cancellation must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would apply as follows:

  • From 31 days and up: No charge
  • From 30 days to 15 days: 10% of the total tour/service costs
  • From 14 days to 8 days: 30% of the total tour/service costs
  • From 7 days to 1 day: 50% of the total tour/service costs
  • No show: 100% of the total tour/service costs

[5] Responsibility

The detailed programme and schedule flights are subject to change by airlines companies without prior notice and in accordance with the weather conditions and daily operations flights. Consequently, itinerary concerned might be adjusted. If this occurs, however that it is done as a courtesy to participants and LOTUSSIA Travel can not be held responsible for denied boarding, nor for additional costs occurred.