Booking Terms and Conditions

Rental Conditions

  1. Working time (including lunch time and personal time rest for driver): 8:00AM – 5:30PM (full day car rental); 8:00 AM – 12:00PM or 1:30PM – 5:30PM (half day car rental). Out of this range (using the car before 8:00AM and/or after 5:30PM), there is an overtime charge. Using the car before 6:00AM and/or after 11:00PM is subject to LOTUSSIA Travel’s agreement.
  2. There is limitation of distance. In case of excess, a surcharge will be applied.
  3. Pickup/Drop-off are supposed to be in city center.
  4. The full payment is required to confirm the booking.
  5. Our vehicle is provided with fuel and driver included. We don’t rent car without driver.
  6. Our price has been quoted on cash payment basis. If payment is made via bank transfer or credit card (non-cash), bank charges will be for sender.
  7. Our price is net including government tax and services charges.
  8. The rental cost includes toll fees, parking fees.
  9. Our driver speaks little English only. If you need a person who speaks fluently English/French/German/Chinese/Spanish, we highly recommend you booking a tour guide with an extra charge.
  10. Tipping is not included in the rental price.

Booking Terms

AVAILABILITY

We don’t hire any car during the Lunar New Year.

CONFIRMATION

As per our company policy, the full payment is required to confirm the booking. Please note the bank transfer may take up to a week before the deposit activates our account. The booking reservations will be launched only after we receive the full payment.

PAYMENT

The payment can be made online with credit/debit card (Paypal) or via bank transfer. Please include all the bank fees when you make the payment since our rental cost does not include any bank fees.

AMENDMENT

There is no fee for any change or amendment you make prior to your final confirmation. Otherwise, amendment or cancellation fees may may be charged.

CANCELLATION

VietnamCarHire.com must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would apply as follows:

  • From 31 days and up: No charge
  • From 30 days to 15 days: 10% of the total tour/service costs
  • From 14 days to 8 days: 30% of the total tour/service costs
  • From 7 days to 1 day: 50% of the total tour/service costs
  • No show: 100% of the total tour/service costs